Why We Use Temporary Drops for Winter Installations

Why We Use Temporary Drops for Winter Installations

Temporary Drops for Winter Installations 

We know the wait for fiber internet installation can be tough. After all, you are on the verge of having fast, reliable broadband fiber internet from Northern Lights Fiber, and all the best streaming entertainment the web has to offer. 

Winter adds to the technical challenges of fiber installation. Frozen grounds, shorter days with less sunlight, excessive moisture from melting snow and heavy rains drenching the soil—all of these issues and more can make it exceedingly difficult to bury and install fiber. It’s also a riskier time for our crew of technicians.  

While permanent fiber installation may sometimes be delayed during winter and early spring, temporary drops can help deliver the high-speed internet you’ve been waiting for—even if you’ll have to wait for better, safer weather and ground conditions for final installation with buried fiber internet lines. 

Below we provide answers to common questions about temporary drops and help explain the process installing them so you’ll know what to expect.  

What is exactly is a temporary drop? 

A temporary drop, also referred to as a temp drop, is simply an above-ground fiber internet connection line that provides fiber internet service temporarily to your home until weather and ground conditions are feasible and safe enough to bury the fiber line in the ground.  

What kinds of conditions necessitate temp drops? 

There are two common reasons why Northern Lights Fiber may not be able to bury the fiber and complete installation during the winter and early spring.  

#1: The ground is frozen. 

During winter and early spring, the colder temperatures can make the ground too hard to dig and bury fiber. And just because the temperatures warm up for a few days doesn’t necessarily mean the conditions are improved enough to complete the installation. In general, the ground must be fully thawed at least one foot deep, which can take weeks of 60 degree-plus temperatures, depending on the soil’s physical and chemical composition. 

#2: The ground is too wet. 

The winter and spring can bring heavy precipitation, from heavy snows and snow melts to days of rain. When the soil is over-saturated, it is simply not feasible to install fiber optic lines below ground safely and effectively.  Additionally, burying fiber when the ground is too wet can upset lawns, flowerbeds, trees, and other vegetation—not to mention upset your neighbors and their lawns, too! 

What are the steps to installing a temporary drop? 

After determining that the conditions do not support burying fiber, a temp drop is authorized. Our technicians will then connect the fiber terminal (i.e., the “box” near the street where internet service is supplied to your neighborhood) to your home via a fiber line placed above-ground to your home.  

So instead of burying the fiber in the ground, the temp drop keeps the fiber line above the ground and connected to your home, temporarily, until the buried installation can occur when the weather and other conditions improve.  

The line may run along your lawn and driveway, but don’t worry! Your car cannot damage the line. The fiber line may also cross over your neighbor’s property, but as with other utilities, there is a “right-of-way” that permits this if necessary.  

Is the temp drop line safe? 

Yes! While we don’t recommend you handle the line, it is not dangerous. Fiber technology consists of tiny glass strings that transmit light. So unlike live electrical wires, there is no risk of electric shock.  

However, we suggest that you do your best to avoid the line while tending to yard work or clearing snow. Although the fiber lines are sturdy, snowplows and other equipment and tools can sometimes harm the line, necessitating more technical support—not to mention the inconvenience of losing internet!  

Northern Lights Fiber and Canadian Fiber Optics greatly appreciates your patience as we strive to provide you with fast, reliable fiber internet as efficiently and quickly as possible! As always, feel free to reach out us with any questions or concerns you may have. 

If you would like to sign up to receive installation of our services, call

1-888-236-2947 or click HERE

Questions on Your Bill? Find Answers Here!

Questions on Your Bill? Find Answers Here!

Getting blazing fast internet is awesome and you’re sure to enjoy every single aspect of it, but there are often questions regarding the billing of services, how it works and where you pay. This article will address and answer the most common questions we receive regarding your billing. 

How will my first bill look and what are the charges for?  

On your first bill you will see a charge for your modem and a charge for installation, immediately below each of these charges you will see a credit for the equal amount. It is important to note that if you did not sign-up for our pre-installation promotion before September 1st then you may not see an installation credit. 

All billing is conducted on the first of every month, no matter when you sign up for service and receive installation. We will prorate your bill to account for these fluctuations is usage before your first official bill. What this means is your first monthly bill will include a charge for the days between your installation and when you receive for bill. For example, if your service is installed on the 15th of the month, you next bill will include 15 days of service on top of your first monthly charges to cover that time – It is completely normal to see a slightly higher number on your first bill as It reflects this period of usage. 

How do I set up my billing? 

Below you’ll find important Information about navigating the basic functions of our customer portal as well as the step-by-step process for adding your preferred payment method. You can choose a direct withdrawal from your bank account, or you can make payments via credit card, autopay is optional and recommended to maintain consistent payments when paying by credit card. 

If you have any further questions or require a customer service representative to assist you with your bill, please call    587-332-6880